Terms & Conditions

By making a booking, you confirm that you have read, understood, and consent to be obligated by these terms and conditions. Clients who book by telephone or email will also be considered to have familiarized themselves with these terms and conditions.

If you are reserving on behalf of other individuals, you agree that you possess the necessary authorization to agree to these terms and that you accept them on behalf of all members of your group.

Booking Agreement

To secure a booking with Cusco Native Tours, the client must deposit 25% of the entire price of the trip. This deposit is considered non-refundable and shall not be returned to the client under any circumstances.

Once the aforementioned deposit is received by Cusco Native Tours from the client, the booking is considered accepted and final, creating a binding contract between Cusco Native Tours and all persons named on the booking form.

Payment

All balances owed for our tours and services must be paid in full before the start of the tour. The latest time to make payment is at the tour briefing, which usually takes place upon arrival or the night before the start of the tour.

All prices listed on our website are in American dollars (USD). However, we accept payment in Peruvian soles (PEN), British pounds (GBP), or Euros (EUR) according to the exchange rate on the day of payment.

Please note that prices do not include IGV tax. If you are subject to this tax, you must calculate the extra cost and add it to the price of the tour.

When making a deposit through our booking platform, there is a 2% booking and transfer fee to offset the cost of transfer. If you prefer to save this cost, you can transfer the money using one of our other payment methods.

We offer several payment methods for your convenience:

• Credit card – You can make a credit card payment through our online booking system or in person in Cusco or Lima (with prior coordination).
• PayPal – You can make a payment through our online booking system or pay directly to [email protected].
• Cash payment – You can make a cash payment in Cusco or Lima (prior coordination necessary, except when done at tour briefing).
• Peruvian bank transfer – You can make a payment to our Peruvian bank account at either of the following accounts:
   

  Peruvian Soles (PEN):
  CUSCO NATIVE TOURS SRL
  TIPO: CTA CORRIENTE
  MONEDA: SOLES
  CUENTA: 420-3003749206
  CCI: 003-420-003003749206-70

  American Dollars (USD):
  CUSCO NATIVE TOURS SRL
  TIPO: CTA.CORRIENTE
  MONEDA: DÓLARES
  CUENTA: 898-3003866371
  CCI: 003-898-003003866371-49

  
  

• Foreign wire transfer – You can make a local wire transfer payment in the following currencies:
   

  United States Dollars (USD):
  Account holder: Cusco Native Tours SRL
  ACH and Wire routing number: 026073150
  Account number: 8312412128
  Account type: Checking
  Wise’s address: 30 W. 26th Street, Sixth Floor
  New York NY 10010
  United States

  British Pounds (GBP):
  Account holder: Cusco Native Tours SRL
  Sort code: 23-14-70
  Account number: 47377960
  IBAN: GB35 TRWI 2314 7047 3779 60
  Wise’s address: 56 Shoreditch High Street
  London
  E1 6JJ
  United Kingdom

  Euros (EUR):
  Account holder: Cusco Native Tours SRL
  BIC: TRWIBEB1XXX
  IBAN: BE42 9676 2734 6654
  Wise’s address: Avenue Louise 54, Room S52
  Brussels
  1050
  Belgium

  
  

  *For any other foreign currencies, please inquire at [email protected] to find out if we are able to receive a transfer.

When making a payment, please send us an email with the payment voucher as proof of payment, except when you make a payment through our online booking system. This email should include your name, the tour or service you are paying for, and the amount and currency of the payment. If you do not send us an email, we may not be able to verify your payment, which could cause a delay in confirming your booking.

Requested Information

To ensure a smooth and hassle-free tour experience, the client is responsible for providing accurate and complete passport information, pickup location, and any other necessary information to Cusco Native Tours in a timely manner. Failure to do so may result in missed tours, delays, or even refused entries to tourist sites such as the Inca Trail or Machu Picchu.

Cusco Native Tours cannot be held responsible for any consequences that arise due to the client’s failure to provide accurate information, including but not limited to missed tours, delays, and additional costs incurred to rectify the situation. Therefore, it is essential that the client provide all necessary information accurately and in a reasonable timeframe to avoid any disruptions to the tour itinerary.

By submitting a booking request, the client confirms that they have read and understood this policy, and agrees to provide all necessary information accurately and in a timely manner.

Cancellation Policy

The client may cancel their reservation at any time by requesting it in writing. However, the deposit paid to reserve the tour is forfeited and is not refundable under any circumstances.

If the client wishes to only cancel part of the reservation, the cost of flights, train tickets, tourist permits and any other nonrefundable items (dependent on the policies of the supplier) will will not be reimbursed. For any refundable services, the following cancellation fees apply:

If only part of the group wishes to cancel, the other group members may be responsible for paying the costs incurred by the member(s) who cancelled.

Please note that bookings for our tours and services are non-transferrable to other individuals. If a client wishes to cancel their booking, they must do so in accordance with our cancellation policy. We cannot accept requests to transfer a booking to another person, as the terms and conditions of the booking agreement are specific to the individual who made the original reservation.

In the event of any refund, the client is responsible for paying all associated transfer fees.

Postponement Policy

With written notification at least 30 days prior, guests may postpone their tour to any future date with no extra charge. However, any non-refundable items which have already been purchased such as flights, train tickets, or tourist permits will be added to the final balance owed for the tour.

Please note that postponing a tour does not guarantee the original quoted price of the tour. The final balance will be based on the current prices at the time of the reconfirmation. Cusco Native Tours reserves the right to adjust prices based on changes in local and national taxes, fees, and other costs beyond our control.

These terms apply only to tour postponement. For cancellations, our standard cancellation policy applies (see above).

Changes by the Client

To make changes to your booking, the person who signed the booking form must confirm them with us in writing. If you want to change your itinerary after having paid your deposit and received confirmation from Cusco Native Tours, we reserve the right to charge a $50 fee for any changes. In addition, you will need to pay any costs or charges that our suppliers may incur as a result of the change. Please note that we will make every reasonable effort to accommodate your changes and additional requests, but we cannot guarantee their availability.

Changes or Cancellations by Cusco Native Tours

We always strive to provide our clients with the best possible travel experience. However, we recognize that unexpected circumstances may arise that require us to modify or alter a tour itinerary or its contents. In such cases, we reserve the right to cancel or change any of the services or prices (including flights, accommodation, schedule or other arrangements) at any time, and to substitute alternative arrangements of comparable value without compensation. We accept no liability for any resulting loss of enjoyment.

If we become aware of any major changes to a tour itinerary prior to the start of a tour, we will notify the client immediately. At this point, the client can choose to accept the modified arrangements, book another available tour, or cancel the tour and receive a full refund (minus any non-refundable costs and transfer fees), provided that the change is not due to force majeure.

Force majeure is any event that Cusco Native Tours could not, even with all due care, foresee or avoid. This covers events such as war, riot, civil strife, terrorist activity, industrial dispute, disease, natural disaster, adverse weather conditions, fire or all similar events beyond our control. In these cases, Cusco Native Tours not accept liability and reserves the right to change, postpone, or even cancel the trip.

Please note that we are not responsible for any changes or additional costs incurred due to circumstances beyond our control caused by our service providers, including airlines, hotels, train companies, or other similar entities. We will do our best to assist you in finding alternative arrangements, but any resulting costs will be the responsbility of the client.

Price Changes

Prices for tours operated by Cusco Native Tours are only valid at the time of booking. In the event that prices decrease after a tour has been booked, clients are not entitled to receive a refund for the difference in price. Cusco Native Tours reserves the right to change tour prices at any time without prior notice.

Tour Operators

At Cusco Native Tours, we are committed to providing you with the best possible tour experience. In order to achieve this, some of our tours may be operated by our trusted partners. Rest assured that these partners are carefully selected and meet our high standards for quality and service. Regardless of whether the tour is operated by us or one of our partners, we guarantee that you will receive the same level of excellence and customer care that has made us a leader in the industry.

Entry Requirements

Clients of Cusco Native Tours must ensure that they possess a valid passport, visa permits, and any necessary inoculations and preventative medicines required by the authorities of the countries visited during the tour. While we provide information about these requirements in good faith, it is the sole responsibility of the client to comply with them, and Cusco Native Tours assumes no liability for any issues arising from non-compliance.

Age, Fitness and Participation

We expect all clients to evaluate whether their physical fitness aligns with the itinerary of their choosing prior to booking. Travelers with pre-existing medical conditions are advised to check with a healthcare professional before embarking on the tour. We cannot accept unaccompanied minors (those under 18 years of age) on our tours. Cusco Native Tours reserves the right to decline any booking at our discretion.

Clients agree to comply with the authority and decisions of our employees, tour leaders, and agents while on tour with us. If, in the opinion of such persons, the health or conduct of a client before or after departure appears likely to endanger the safe, comfortable, or happy progress of the tour, the client may be excluded from all or part of the tour. In case of illness, Cusco Native Tours may make such arrangements as we see fit and recover the costs thereof from the client.

Adventure Tour Risks

When you book an adventure trip with Cusco Native Tours, such as the Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares trek, or any other similar excursion, it is important to understand that these activities come with inherent risks. By choosing to participate in these trips, you accept those risks and acknowledge that Cusco Native Tours is not responsible for any injury, loss, or damage that may occur during the trip.

We take every possible precaution to ensure your safety during our adventure trips, including employing knowledgeable and experienced guides, using top-quality equipment, and providing comprehensive safety briefings. However, due to the unpredictable nature of adventure travel, there is always an element of risk involved, and it is up to each participant to make an informed decision and take personal responsibility for their safety.

It is important that you fully understand the risks associated with adventure travel and make sure that you are physically and mentally prepared for the challenges of the trip. If you have any concerns or questions about the trip, please do not hesitate to contact us, and we will do our best to provide you with the information and support you need to make an informed decision.

Illness or Disability

Clients who suffer from any illness, disability, or undergoing treatment for a medical or physical condition must disclose the nature of their condition at the time of booking and arrange for any necessary medication or treatment required during the tour. Failure to make such a disclosure will breach the booking conditions and may result in exclusion from the tour, with no refund.

If the tour involves a boat transfer, cruise, or excursion, clients who cannot swim must notify Cusco Native Tours at the time of booking. This information will not prevent the client from participating in the tour, but it will allow Cusco Native Tours to take extra safety measures as needed to ensure the client’s safety.

Local Laws

Clients joining tours operated by Cusco Native Tours are expected to comply with the laws and regulations of the countries they will visit during their trip. Any failure to do so may result in the forfeiture of all obligations that Cusco Native Tours may have under these booking conditions.

Photography Consent

During any tour operated by Cusco Native Tours, we may take photographs or videos of our clients and the tour activities. We reserve the right to use these photographs or videos for promotional or marketing purposes, including on our website and other materials, without compensation to the clients. However, if any client does not wish to have their image used in this way, they may request this in writing before or during the tour. We will make reasonable efforts to accommodate such requests but cannot guarantee that all photographs or videos already taken will be excluded from our promotional materials.

Customer Complaints

Cusco Native Tours endeavors to provide high-quality tours and services to all of our clients. However, if for any reason a client is not satisfied with their tour, we request that they inform us as soon as possible so that we can attempt to resolve the issue.

Any complaints regarding the tour or services provided must be brought to the attention of our staff during the tour so that we can address them in a timely manner. If the issue is not resolved during the tour, we request that the client inform us in writing within one month of the end of the tour, so that we can try to resolve the issue after the fact.

Please note that any compensation or refund resulting from a problem on a tour is at the discretion of Cusco Native Tours. We will make every effort to resolve any issues in a fair and timely manner.

Our Responsibility

We at Cusco Native Tours take great pride in providing our clients with the best possible travel experience. We will make every effort to ensure that the tour itinerary, as advertised on our website or any other marketing materials, is provided to the best of our abilities.

When you book a tour with Cusco Native Tours, please understand that we operate in regions where standards of accommodation, transport, and services may differ from what you are used to. We make every effort to provide you with the best possible services, but traveling in Peru may require flexibility, patience, and understanding that changes may occur without notice due to circumstances beyond our control.

By booking a tour with us, you agree to these terms and understand that we may need to make necessary changes without any liability on our part. We take our responsibility to our clients seriously and will do everything in our power to provide the tour itinerary as advertised to the best of our abilities.